1. Shipping Responsibility

Each vendor on BWSONLINE manages their own shipping, including rates, delivery times, and carriers. Shipping details will be provided on each product page or at checkout.

2. Shipping Rates

Shipping costs vary depending on:

• The vendor’s location

• The buyer’s shipping address

• The selected shipping method

• The size and weight of the items

Each vendor sets their own shipping rates, which will be displayed during checkout.

3. Estimated Delivery Time

Delivery times vary by vendor and shipping method. Estimated delivery windows will be provided at checkout. If you order from multiple vendors, items may arrive separately.

4. Tracking Information

Most vendors provide tracking details once an order is shipped. You will receive an email or notification with tracking information if available.

5. Shipping Restrictions

Some vendors may have shipping restrictions based on:

• Geographic locations (some regions may not be serviced)

• Product type (e.g., perishable goods, hazardous materials)

• Carrier limitations

Be sure to review individual vendor policies before placing an order.

6. Delays & Issues

If you experience delays or issues with shipping, please contact the vendor directly through BWSONLINE. If a resolution cannot be reached, our customer support team is available to assist.

7. Returns & Refunds

Shipping fees are non-refundable unless stated otherwise by the vendor. If you need to return an item, please refer to the vendor’s return policy, which will be listed on their store page.

8. Contact Support

For general inquiries regarding shipping, reach out to BWSONLINE customer support at support@bwsonline.com or visit our Help Center.